Contact Us

At Prettykage, we value our customers and are committed to providing helpful and timely assistance.

Whether you have questions about products, orders, payments, shipping, returns, or refunds, our customer service team is here to help.

Customer Service Information

Brand: Prettykage

Business Operator: Shenqiu County Shibaban Department Store (Individual Industrial and Commercial Household)

Customer Service Email: info@prettykage.com

Phone Number: +86 15259306960

Registered Business Address:

No. 277, Donglizhuang, Li Laozhuang Township, Shenqiu County, Zhoukou, Henan, China

Website: https://www.prettykage.com/

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)

Saturday – Sunday: Closed

How to Contact Us

For order-related inquiries, please include your order number and the email address used during checkout.

Our team can assist you with:

• Product information and sizing questions.

• Order confirmation and payment issues.

• Shipping updates and delivery inquiries.

• Return and refund requests.

• Incorrect, damaged, or missing items.

• Other questions regarding your shopping experience.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

For faster assistance, please contact us by email and provide as much relevant order information as possible.

Thank you for shopping with Prettykage.