Refund Policy

Last Updated: November 11, 2026

At Prettykage, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions and procedures outlined below.

Please read this policy carefully before submitting a return request.

1. Return Eligibility

You may request a return within 30 calendar days from the date your order is marked as delivered.

To qualify for a return, items must meet the following conditions:

Items must be unused, unworn, and unwashed.
Items must be in their original condition.
Original tags and labels must remain attached.
Items must be returned with their original packaging where reasonably possible.
Items must not show signs of damage caused by improper use or handling.

For hygiene and safety reasons, certain items may not be eligible for return if they have been used or if their protective seals have been removed.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive defective, damaged, or incorrect:

Items that have been worn, washed, or altered.
Items damaged after delivery due to customer handling.
Items returned without prior authorization.
Items that do not meet the return eligibility requirements.

3. How to Request a Return

Please follow these steps to initiate a return:

Step 1: Contact Customer Service

Email info@prettykage.com within 30 calendar days of delivery.

Include the following information:

Your order number.
The name or description of the item you wish to return.
The reason for the return.
Clear photographs if the item is defective, damaged, or incorrect.

Step 2: Wait for Return Authorization

Our customer service team will review your request and respond within 1–2 business days.

If your request is approved, we will provide return instructions and confirm the return address.

Please do not send any items back before receiving return authorization.

Step 3: Ship the Item Back

After receiving approval, securely package the item and ship it to the authorized return address.

Please keep your shipping receipt and tracking number until your return has been completed.

4. Return Shipping Costs

For returns due to personal preference, incorrect size selection, change of mind, or other non-defective reasons, the customer is responsible for return shipping costs.

The estimated return shipping cost is USD $15–$20, depending on the package weight, dimensions, and shipping service.

The customer must arrange and pay for the return shipment directly.

For items that are confirmed to be defective, damaged upon arrival, or incorrectly sent due to our error, please contact us before returning the item. We will review the issue and provide an appropriate solution, including reasonable return shipping arrangements where applicable.

Original shipping charges, if any, are non-refundable for returns due to personal preference, unless otherwise required by applicable law.

5. Return Address

Once your return request has been approved, please send the package to the following return facility:

Prettykage Returns Department

Shenqiu E-Commerce and Logistics Industrial Park

Shenqiu County, Zhoukou

Henan Province, China

Please note that returns must be authorized in advance. Packages sent without approval may not be accepted or processed.

6. Refund Processing Time

Once your returned item has been received and inspected, we will notify you of the refund decision by email.

For approved returns:

Inspection and return review: Within 3 business days after receipt.
Refund initiation: Within 5 business days after the return is approved.
Payment method: Refunds will be issued to the original PayPal payment account.

After we initiate the refund, PayPal may require an additional 3–5 business days or longer to display the funds, depending on its processing procedures and your payment source.

The refund is not considered complete until the payment provider has processed the transaction.

If your refund has not appeared after the stated processing period, please contact us at info@prettykage.com.

7. Exchanges

We do not guarantee direct exchanges for different sizes, colors, or styles.

If you need another size or product, please request a return for the eligible original item and place a new order separately.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

Please provide:

Your order number.
A description of the problem.
Clear photographs showing the issue.
Photographs of the packaging if relevant.

After reviewing your case, we will provide an appropriate solution, such as a replacement, refund, or another reasonable resolution.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your PayPal transaction history.
Contact PayPal if the refund has been marked as completed.
Contact us at info@prettykage.com with your order number if the refund is still missing.

We will review the transaction and assist you in resolving the issue.

10. Contact Us

For all return and refund inquiries, please contact:

Brand: Prettykage

Business Operator: Shenqiu County Shibaban Department Store (Individual Industrial and Commercial Household)

Email: info@prettykage.com

Phone: +86 15259306960

We appreciate your understanding and cooperation.