Shipping Policy
Last Updated: November 11, 2026
Prettykage is committed to providing reliable shipping services and keeping customers informed throughout the delivery process.
This Shipping Policy explains our order processing procedures, shipping arrangements, estimated delivery times, and delivery-related conditions.
1. Shipping Carrier
We use HuaHan Logistics to arrange the transportation and delivery of customer orders.
Shipping services and available delivery routes may vary depending on the destination.
2. Shipping Destinations
Prettykage currently provides shipping services to the destinations available at checkout.
Customers should ensure that their shipping address is complete and accurate before submitting an order.
3. Order Processing Time
All orders require approximately 2 business days for processing after successful payment confirmation.
Processing includes:
-
Order verification.
-
Product preparation.
-
Packaging.
-
Shipping arrangements.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
4. Shipping and Delivery Time
After an order has been processed and dispatched, estimated transportation time is:
Estimated Transit Time: 7–15 business days.
The estimated delivery timeframe begins after the order has been handed over to the shipping carrier.
Therefore, the estimated total time from payment confirmation to delivery is approximately 9–17 business days, excluding weekends, public holidays, and unexpected delays.
These timeframes are estimates and are not guaranteed delivery dates.
5. Shipping Fees
Any applicable shipping charges will be displayed at checkout before payment is completed.
Customers should review the shipping information carefully before placing an order.
6. Order Tracking
Once your order has been dispatched, shipping information may be provided through an order confirmation or shipping notification email.
You can use the tracking information provided to follow the transportation progress of your package.
Please allow some time for tracking information to become available after dispatch, as carrier systems may not update immediately.
If your tracking information has not updated for several business days, please contact us at info@prettykage.com.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information.
If you notice an error in your shipping address, contact us immediately at info@prettykage.com.
We can only attempt to modify the address if the order has not yet been dispatched.
Once a package has been handed over to the carrier, address changes may no longer be possible.
8. Delayed or Lost Packages
Although we work with shipping partners to ensure reliable delivery, delays may occur due to:
-
Customs inspections.
-
Weather conditions.
-
Transportation disruptions.
-
Public holidays.
-
Carrier operational issues.
-
Incorrect or incomplete delivery information.
If your order has not arrived within the estimated delivery period, please contact our customer service team.
We will coordinate with the shipping carrier to investigate the shipment and provide an update.
9. Customs Duties and Taxes
Depending on the destination country's regulations, additional customs duties, import taxes, or other charges may apply.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customers are encouraged to check their local import regulations before placing an order.
10. Contact Information
If you have any questions about shipping or delivery, please contact:
Brand: Prettykage
Email: info@prettykage.com
Phone: +86 15259306960
Business Address:
No. 277, Donglizhuang, Li Laozhuang Township, Shenqiu County, Zhoukou, Henan, China
Thank you for shopping with Prettykage.